Refund & Return Policy

Return & Exchange Policy – HARF

We want you to love every piece from HARF. If something isn’t quite right, we offer easy exchanges under the terms below.

1. Exchange Window

• Exchanges are valid within 7 days of purchase or delivery (whichever is later).

• Requests made after 7 days cannot be accommodated.

2. Eligibility Conditions

To qualify for an exchange, the item must be:

• Unused, unwashed, and unworn

• In its original packaging

• With all tags attached and invoice included

Items failing to meet these conditions will be returned to the sender.

3. No Cash Refunds

• We do not offer cash refunds.

• Where an exchange is not possible (e.g., size out of stock), we may issue store credit at our discretion.

4. Sale & Discounted Items

• Items bought on sale, during promotions, or with discount codes are final sale and not eligible for return or exchange (except if defective or incorrect).

5. Size Exchanges

• One size exchange per order is allowed, subject to stock availability.

• If the requested size is unavailable, we can suggest an alternative or issue store credit.

6. Damaged, Defective, or Wrong Item

• If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

• Share clear photos of the product and packaging (including the airway bill).

• Once verified, we’ll arrange a prompt replacement at no additional cost.

7. Shipping Costs

• For exchanges due to size or preference, the customer pays the return shipping both ways.

• If the item is defective or incorrect due to our error, HARF covers the shipping.

8. How to Request an Exchange

1. Contact us via WhatsApp or email within the applicable window.

2. Include order number, reason, and photos (if applicable).

3. Once approved, we’ll share the return address and instructions.

4. Ship the item back in original condition; share the courier receipt/tracking.

5. After quality check (2–3 working days from receipt), we’ll process your exchange or store credit.

9. Non-Returnable Items

For hygiene and quality reasons, the following are not eligible for exchange or return (unless defective):

• Customized/personalized items

• Items marked final sale

• Worn, washed, or altered items

10. Processing Time

• Exchange approvals: 1–2 working days

• Quality check after receipt: 2–3 working days

• Dispatch of exchanged item: within 2–4 working days after QC

11. Contact Us

We’re here to help.

📱 WhatsApp: +92 317 2228000

📧 Email: theharfstudio@gmail.com

🕒 Support hours: Mon–Sat, 11:00 AM – 7:00 PM (PKT)